New Sewer Service
Download our Sewer Service Application for new Commerical Property and Sub-Divisions. Customer Service
New customers without a prior consumption history are charged a basic monthly rate of $16.20 and one-time fee of $30.56 that is not refundable. The monthly rate is based upon the average water consumption used by all customers. If you contact us following three complete months of service, we will be able to see a pattern of usage and determine if an adjustment should be made on your sewer charge.
Existing customers are charged based on the average water usage from November to April. In May, your residential sewer bill is re-averaged to determine the basic sewer rate for the next year.
How are bills calculated? Bills consist of two parts (service charge & volume charge). Effective September 1, 2007 rates will be as follows:
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Service Charge
Most residential customers have a 5/8”meter. |
Volume Charge 100 cu. Ft = Ccf Residential $1.56 |
Sample Sewer Bill
If a customer’s average water usage from Nov. to April is 10 Ccf or 7,480 gallons, his monthly sewer bill will read as follows: $3.73 [service charge] |
Why are sewer charges based on a six month winter average? Answer: Fairness. This method more accurately reflects the household water usage which enters the sewer system. During the months of November through April, almost all of the water entering a residence goes down the drain and into the sewer system. During the summer more outside watering occurs (i.e. lawns, washing car, gardens or filling swimming pools) which does not enter the sewer system. (Normally, less water is used in the winter than in the summer so this billing method saves the customer money.)
Usage per household varies depending on the family size, appliances, & condition of the plumbing fixtures. The average consumption for 1 person is 4 Ccf per month or 100 gallons of water per day.
Leaks in the winter could impact your sewer rates. Adjustments can be made depending upon the type of problem, how long problem existed, proof of repair such as plumber’s invoice or purchase receipts for supplies and verification that the consumption has returned to normal range and levelized. (Adjustments can not be made beyond a 12 month period.) *Free Leak Detection kits are available.
Stoppage, blockage or back-up? Call us before you call a plumber. Let our trained professionals check the lines at no cost to you.
Questions about your sewer bill? Customer Service Representatives are available at (870) 535-6603 or you can visit us in person.
Our Main Office is conveniently located at: 1520 South Ohio Street (near Harding) Pine Bluff, AR 71601.
Regular Business Hours: Monday-Friday from 8:00am to 5:00pm
For Service After Hours: Emergency Assistance is always available by calling (870) 535-6603.